Helm Marine Tech LLC respects your privacy. This policy explains what we collect when you visit helmmarinetech.com or contact us by text, call, or email, how we use it, and the choices you have.
Effective May 12, 2026.
By using the Site or contacting us by text, call, or email, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use the Site or contact us.
Helm Marine Tech LLC is a Connecticut limited liability company based in Branford, Connecticut. Helm provides and coordinates recreational marine services across the systems and categories that make up a recreational boat, primarily for boat owners along the Connecticut shoreline.
For privacy-related questions or requests, you can reach us at:
When you contact us by text, call, or email, we collect the information you choose to share. Depending on how you reach us, this may include:
If you become a client and pay for our services, payments are processed by Stripe, Inc. We do not collect, store, or process your full payment card details. Stripe handles all payment data directly under its own privacy and security practices. We may receive limited confirmation details from Stripe, such as your name, the last four digits of your card, the amount paid, and the transaction date.
When you visit the Site, our analytics provider automatically collects limited information about your device and browsing activity, including browser type and version, device type and operating system, pages visited, time spent on pages and referring URL, approximate geographic location (derived from IP address), and date and time of your visit.
We use Vercel Analytics, a privacy-focused analytics service provided by Vercel Inc. that collects aggregate usage data without cookies and without identifying individual visitors.
We use the information we collect for the following purposes:
When you contact Helm by texting our published business number, your phone number and the content of your messages are collected solely for the purpose of communicating with you about your service request and any related work. By texting us first, you consent to receive replies about that conversation. Mobile opt-in data and message content are never shared with third parties or affiliates for marketing purposes. You may opt out at any time by replying STOP to any message. Reply HELP for help. Message and data rates may apply. Message frequency varies based on your active service request.
We do not sell or rent your personal information. We share it only in the limited circumstances described below:
We share information with third-party service providers who help us operate our business. These currently include:
These providers are authorized to use your information only as necessary to provide services to us and are expected to protect it under their own terms and privacy policies.
For some categories of work, Helm coordinates services performed by independent technicians or vetted marine partners. To prepare quotes, estimates, or insights for your inquiry, we may share information about the work itself — for example, the vessel make, model, length, location, and the scope of work requested — with one or more technicians or partners.
We do not share your name, phone number, or email address with any technician or partner without your express permission. Once you authorize us to introduce a technician or partner to you, or you sign a service agreement that involves a partner, we will share the contact information needed to coordinate and complete the work.
We may disclose information if we believe in good faith that disclosure is necessary to comply with a legal obligation, respond to a lawful request from authorities, protect our rights or property, prevent fraud or illegal activity, or protect the safety of any person.
If Helm is involved in a merger, acquisition, sale of assets, or other business transition, your information may be transferred as part of that transaction. We will take reasonable steps to ensure your information continues to be protected.
Our Site uses only essential cookies needed for the Site to function properly. Our analytics provider, Vercel Analytics, does not use cookies. We do not use advertising or cross-site tracking cookies.
You can control cookies through your browser settings. Most browsers allow you to block or delete cookies. Note that blocking certain cookies may affect how the Site functions.
We retain the information we collect for as long as we have an ongoing relationship with you or as needed to provide our services, maintain business records, comply with legal obligations, resolve disputes, and enforce our agreements. As a general matter, we retain client contact and project information for as long as necessary for our business relationship, legal obligations, and legitimate interests — including future support and follow-up work — unless you ask us to delete it.
You can ask us to delete your information at any time using the process in the "Your privacy rights" section below.
We take reasonable steps to protect the information we collect, including limiting access to authorized personnel and using service providers that maintain appropriate security practices. However, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security.
If you believe your information has been compromised through our Site, please contact us immediately at hello@helmmarinetech.com.
Under the Connecticut Data Privacy Act, Connecticut residents have the right to:
If you live in another U.S. state with a comprehensive privacy law (such as California, Colorado, Virginia, or New York), you may have similar rights under your state's law. We honor these rights to the extent they apply to us.
To exercise any of these rights, email us at hello@helmmarinetech.com with the subject line "Privacy Request." Please include enough detail for us to verify your identity and locate your information. We will respond within the timeframe required by applicable law, generally within 45 days.
If we deny your request, you have the right to appeal by replying to our response. If we deny your appeal, you may contact the Connecticut Attorney General's office.
Our Site and services are not directed to children under 13 years of age, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us at hello@helmmarinetech.com and we will delete it.
Some browsers offer a "Do Not Track" signal. There is no industry standard for how to respond to these signals, and our Site does not currently respond to them.
Our Site may contain links to third-party websites that we do not control. This Privacy Policy does not apply to those sites. We encourage you to read the privacy policies of any third-party site you visit.
We may update this Privacy Policy from time to time. When we do, we will change the "Effective Date" at the top. If we make material changes, we will take reasonable steps to notify you, such as by posting a notice on the Site. Your continued use of the Site after changes take effect means you accept the updated Privacy Policy.
If you have questions about this Privacy Policy or our privacy practices, we're easy to reach.
Helm Marine Tech LLC